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Terms And Conditions

Terms And Conditions

Refund Policy
We are happy to credit or exchange any unopened goods within 14 days of delivery, provided that we receive the books in original condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. If a book is damaged upon receipt, we will be unable to accept the book, and it will be returned to you.
Please email returns@engineeredforsuccess.com.au  with notification of and reason for the return. We will respond with instructions on how to proceed.
Should you receive a faulty or damaged product, please email us author@engineeredforsuccess.com.au  with your specific problem and we'll get back to you promptly.
 
Shipping Policy
This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us on 08 9456 4766
(8.30am to 7.00pm Monday to Friday, 9.00am – 8.00pm Saturday).
 
Where we deliver
We will deliver books to most addresses within Australia and international locations. We require a street address for delivery or P.O. Box to deliver. Some remote locations cannot be serviced; however Engineered For Success carrier may be able to deliver to a local depot where you can collect your books.
The locations we can deliver to may change from time-to-time. Please call us to find out if we deliver to your location.
 
How and when we deliver
All deliveries are made 8.30am to 5.00pm Monday to Friday by Engineered For Success chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

  • 4-6 working days for delivery to a capital city in any State;
  • 5-10 working days for delivery to most large regional towns; and
  • 7-14 working days for delivery to other remote locations.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large book orders require extra handling and may take longer to transport.
Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large book orders, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
For large orders, the courier will contact you before delivery to arrange a suitable delivery time and delivery location (where reasonable) at your address. The courier will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the courier from your representative. Please note that the courier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the courier.
 
Cost of delivery (Postage & Shipping)
Rates estimates below are in Australian Dollars.
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. As an indication of delivery costs, we provide some examples below:

  • $5 for a single book, $7 for 2-5 books and $10 for 6 - 10 books to most addresses in Australia.
  • Big and Bulky – e.g. Box with 20 books, and depending on your zone, delivery charges will range from $30 to $75 per order.
  • Postage & Shipping to international addresses will vary from $15 to $1000 for quantities from 1 to 50.

 
Acceptance of delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Engineered For Success to be authorised to receive the products.
Unfortunately Engineered For Success and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Engineered For Success carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Engineered For Success if re-delivery is required.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
 
Delivery Problems
If your delivery has not arrived, please contact us on 08 9456 4766. If you wish to return a product delivered damaged or otherwise, please refer to Engineered For Success Returns Policy.
 
Privacy Policy
We respect your personal information and your right to privacy. Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.
At Engineered For Success, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.
At Engineered For Success, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.
Engineered For Success complies with the:

  • Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its non-commercial activities;
  • National Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities;
  • Australian Direct Marketing Association Code of Practice in relation to how we market to our customers;
  • Spam Act 2003 (Cth) in relation to electronic marketing; and
  • Do Not Call Register Act 2006 (Cth) in the event that any telemarketing is undertaken.

 
Using or Sharing Personal Information
We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.
We do not share your personal information with other organizations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.
 
Engineered For Success is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.
To contact us with a privacy-related compliment or complaint or a privacy question, you can:
Write to:
The Author,
37 Woodloes Street
Cannington WA 6107
 
Or Call us on:
+61 8 9358 2808  or   +61 0438 739 849
 
Or email us:
author@engineeredforsuccess.com.au